Updated SPHRi Demo - Exam SPHRi Blueprint

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HRCI Senior Professional in Human Resources - International Sample Questions (Q120-Q125):

NEW QUESTION # 120
After the new process has been rolled out, the vice president of HR conducts an assessment of how well it has been implemented and embraced. He finds out that all branches are working together well with the exception of one region called region X. Region X is managed by a senior regional manager who is known for being the cause of conflict and ongoing disagreements among the other regional managers. How should the VP of HR handle this?

A. Advise the CEO to restate clear expectations of how branches and regions are to collaborate
B. Reintroduce the change initiative to region X, and work alongside the regional manager to
C. Take performance management steps to correct the regional manager's behavior.
D. Meet with regional managers to determine the underlying issues for the disagreements, and

Answer: D

Explanation:
Because the working relationship with Region X's manager is an ongoing problem, the VP of HR needs to get to the bottom of the issue. He does this by meeting with each regional manager to gain a full understanding of the problem. Once the root of the problem is uncovered, he can encourage open communication among the regional managers and find a permanent solution.
Solving this disagreement and improving the relationships betvv'een the regional managers will result in improved cooperation and better overall performance.

NEW QUESTION # 121
Not all employees will agree on all topics of conversation when communicating with one another in the workplace; topics such as politics, current events, technology, and the economy can all elicit emotional responses that affect workforce collaboration and output.
Which of the following would be the MOST effective approach to addressing divisive topics of employee conversation in the workplace?

A. Closely monitor employees' social media accounts to identif y confrontational personalities.
B. Emphasize an open door policy for employees to know where they can go if faced with
C. Take a hands-of f approach to respect employees' right to free speech.
D. Update company policy to restrict topics of conversation to be only work-related.

Answer: B

Explanation:
In order to build trust and respect within the workplace, it is important for human resources prof essionals and organizational leaders to set the example for open communication.
Establishing and maintaining open door policies can give employees somewhere to go if they need to talk through interpersonal challenges, seek advice pertinent to their working team, or file a complaint or report inappropriate behavior. Restricting topics of conversation is unrealistic and unlikely to be an effective approach. Monitoring social media is a passive approach that may also breach employee privacy. VVhile some parts of employee speech are protected, the First Amendment does not apply to employees in the private sector: additionally, speech that causes harm can fall into the buckets of harassment or discrimination and is not protected.

NEW QUESTION # 122
The CHRO wants to make sure the HR team is prepared to fully support the change initiative. What steps can she take to prepare her team?

A. Ask her team to review job descriptions in preparation for necessary revisions and updates.
B. Enroll HR employees in a refresher seminar on employee communications.
C. Delegate one initiative-related responsibility to each member on the team.
D. Identif y how the individual HR employees will be affected by the changes.

Answer: B

Explanation:
The CHRO displays knowledge of consultation by knowing what skills are needed to successfully support organizational change. Expertise in channels of communication will be critical for the HR team to support the company changes.

NEW QUESTION # 123
A company is planning to redesign its organizational structure. What is one of HR's responsibilities during this process?

A. Lead a workforce committee on organizational change.
B. Develop succession plans for all key positions.
C. Analyze organizational problems through structural diagnosis.
D. Develop the company's pay structure, and set pay rates for all positions.

Answer: C

Explanation:
During an organizational intervention, it is the role of HR to conduct a structural diagnosis, analyze problems the organization faces, and identif y the root cause of those problems.

NEW QUESTION # 124
Since the vice president of HR has signif icant experience with leading change initiatives, the executive team asked him what they can expect from employees once this change initiative is rolled out. VVhat advice can he give?

A. There is likely to be an initial decrease in customer satisfaction.
B. There is likely to be an initial drop in performance.
C. There is likely to be an initial increase in turnover.
D. There is likely to be an initial lack of trust in leadership.

Answer: B

Explanation:
When change is introduced, there is likely to be some initial decline in performance, which is known as the "J curve." Employees of ten react to change with resistance and rejection. As a result, productivity declines. If the change initiative is managed well, then employees will come to accept the change, and performance will ideally increase above the initial level.

NEW QUESTION # 125
......

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Updated SPHRi Demo - Exam SPHRi Blueprint

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HRCI Senior Professional in Human Resources - International Sample Questions (Q120-Q125):

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